ESP

Corporate
Governance

We understand that good corporate governance practices are a key driver of value for all stakeholders and a facilitator of solid and profitable financial results.

Our robust corporate governance is guided by four basic principles:

Transparency

Ensuring accurate and timely disclosure of the company’s financial position, performance, ownership, and corporate governance.

Fairness

Protecting the rights of all shareholders.

Corporate Responsibility

Recognizing the rights of all shareholders, encouraging cooperation between the organization and its shareholders to create jobs and sustainability.

Accountability

Reporting on the results of business operations, in accordance with assigned duties and responsibilities.

Our Board of Directors oversees the direction of the business and progress against its goals, including management’s handling of risks and impacts that could hinder the attainment of strategic and financial objectives.

All board members are appointed in the general shareholders’ meeting, which is held annually. Members are selected on the basis of their skills, industry knowledge, sustainability awareness, commitment to business philosophy and ethics, integrity, and other criteria.

Administration Board Structure

We also have an Executive Committee, in charge of guiding the company’s operations and strategic priorities, as well as economic, social and environmental issues. The committee is structured as follows:

Iconn Assurance System (SAI)

The Iconn Assurance System was created to strengthen commitment to our values, comply with internal policies, foster risk management and facilitate standardization and sustainability, and improve processes.

It is based on the Committee of Sponsoring Organizations of the Treadway (COSO) Framework and the Three Lines of Defense Model issued by this same organization and is based on three pillars:

Corporate Ethics
and Integrity

Risk Management

Compliance

Among its main approaches are:

Strengthening commitment to our values and corporate ethics

Supporting Iconn’s growth strategy

Enhancing visibility and transparency throughout the organization

Leading the transformation

Best practices in processes

Fostering risk management with a proactive and preventive approach

Performance management

Talent management and development

Sustainability

Under this system, all policies developed must apply to the entire company, that is, to every Iconn business unit. Currently, we have sixty policies covering operational, human resources, finance, and governance aspects.

Corporate
Ethics

At Iconn we think, do and say the right thing.


Integrity Policy



The Iconn Integrity Policy was created to provide guidance to employees on the mechanisms of prevention, compliance, supervision and accountability that have been established to prevent administrative misconduct and violations of the law or the company’s own Code of Ethics and Conduct Iconn and internal policies.



Code of Ethics and Conduct Iconn



At Iconn we are committed to maintaining best practices, fostering sustainable development and promoting respect in areas such as ethics and integrity, working conditions, human rights, environment, confidentiality and anticorruption.

All operations are governed by our Code of Ethics and Conduct Iconn, which employees must follow at all times. This code provides a guide containing the most important corpo-rate principles and behavioral rules we expect of our employees at all times, and the respect we must show for Iconn’s values.

We also have a Supplier Code of Conduct which explains the ethical conduct we expect from all those who provide us with services.

As well we have an Ethics Committee, in charge of:

  • Promoting ethical business conduct among employees, partners, suppliers, customers and shareholders.

  • Overseeing compliance with the Code of Ethics and Conduct.

  • Analyzing, advising and making decisions on ethical issues that arise in the company and our business units.

90% of our eligible employees were certified in the Code of Ethics and Conduct Iconn.

Ethics Hotline



Through our Ethics Hotline, called Línea Ética, employees can report concerns or complaints about non-compliance with our Code of Ethics anonymously or non-anonymously.

The platform for fielding grievances is operated by an independent party to ensure its neutrality, and the Ethics Committee meets regularly to review the status and statistics of Línea Ética, and to ensure that the reports have been addressed appropriately.

In 2023, we focused on improving resolution time for breaches of our Code of Ethics internal policies, laws and company values.

91%

of the total number of infringements filed were resolved.

www.letica.mx/iconn

800 700-8000 (toll-free number)

iconn@letica.email

To learn more about our Code of Ethics and Conduct visit:
https://iconn.com.mx/etica-corporativa/

Anticorruption

Our Anti-Corruption and Undue Advantages Policy sets forth all the rules that the company must follow on anti-corruption, with zero tolerance for violations of the laws and regulations on this matter. This policy is communicated to and enforced for all employees.

We also have a Fair Competition Policy, and we provide certifications on the subject for specific audiences.

169 hours of anti-corruption training.

Information Security



Information security begins with the professionals that conform our company, which is why we work to promote and reinforce security culture among our employees through informational capsules, talks, and various activities.

There is an Information Security Policy, accompanied by training, along with a Confidential and Inside Information Policy for employees.

We are certified in the Payment Card Industry (PCI) Data Security Standard

In order to ensure the security of credit and debit card transactions at our business units, our 7-Eleven and Petro Seven brands are certified to receive payments from our customers, protecting sensitive information and building up consumer confidence.

Petro Seven is the only fuel company in the country authorized to receive contactless payments through Apple Pay and Samsung Pay.

Customer Information



The security of our customer’s information is of utmost importance to us, therefore we have entrusted our Information Security area with the management of customer data, and the provision of technological support to identify how we collect customer information. We have the Information Security Policy and the Confidential and Inside Information Policy.

We abide by the Federal Law on the Protection of Personal Data in Possession of Private Parties through our Policy on Personal Data Administration and Protection, and a committee that meets regularly. Our Information Privacy Notice is available on all the websites of the company’s various businesses to ensure transparency and to comply with our data protection obligations.

Human Rights



Respect for Human Rights is one of our core values. We have developed specific policies and initiatives to promote and respect basic human rights, supported by the United Nations Guiding Principles, in our relationships with both employees and suppliers. We guarantee human dignity and provide adequate and necessary conditions for the comprehensive advancement of our people.

We provide exclusive human rights training to employees throughout the organization, promoting knowledge of and respect for human rights.

1,359 hours of Human Rights training.